If you have a complaint against ChildFund New Zealand, you can email us at [email protected] or call us on 0800 808 822. We aim to handle all complaints as promptly and responsibly as possible. If there is a complaint concerning an issue with our work and child safety, our Child Safeguarding Focal Point can be reached on [email protected] or call us on 0800 808 822. Where this issue is sensitive, we have policies to ensure the matter is dealt with appropriately and in confidence, if desired. View our child safeguarding policy, here.
Alternatively, ChildFund New Zealand is a member of the Council for International Development (CID) and is a signatory to the CID Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability and financial management.
Complaints relating to alleged breaches of the Code of Conduct by any signatory agency can be made to the CID Code of Conduct Committee. More information about the CID Code of Conduct can be obtained from ChildFund New Zealand and from CID at www.cid.org.nz and [email protected]